BURNOUT SYNDROME, MOTIVATION AND PERFORMANCE OF BHABINKAMTIBMAS OFFICERS

Dwi Yatmoko,
Novi Indah Earliyanti, 3Erwan
Postgraduate Program, Police Studies, Police Science College, Jakarta
E-mail: dwiyatmoko7342@gmail.com

Citation: Dwi Yatmoko, Novi Indah Earliyanti, Erwan, Burnout Syndrome, Motivation and Performance of Bhabinkamtibmas Officers, Management Technology and Security International Journal, pages 460-469, http://doi.org/10.47490/mtsij.v3.i1.460469
Received on 1 June 2021, Accepted on 6 December 2021, Published on 21 February 2022

ABSTRACT
The purpose of this study is to examine the influence of burnout syndrome and motivation on the performance of a Bhabinkamtibmas officer (a police NCO assigned to a village to assist the local police to coach the local people). The study employs the concept of Maslach and Leiter’s burnout syndrome (1996). The research is conducted at four police resorts, namely, Surabaya, Sidoarjo, Gresik, and Bangkalan police resorts with a total sample of 240 Bhabinkamtibmas officers. The research design uses the quantitative approach and survey methods. Data are analysed using the structural equation model (SEM) with Amos 25. The results of the research reveal that: (a) burnout syndrome has a positive and significant influence on performance; (b) motivation has a positive and significant influence on performance; (c) burnout and motivation and motivation have a positive and significant influence on performance and (d) burnout syndrome has a positive and significant influence on motivation. The author recommends Polri to post personnel in accordance with their respective abilities and capacities as well as their personal skills, provide training or vocational schools for Bhabinkamtibmas officers in order to improve their knowledge and skills, and provide continuous rewards to outstanding personnel in order to increase the motivation of personnel in carrying out their duties.

Keywords: #burnout #syndrome, #motivation, #performance